At MYG Cosmetics Canada, we are committed to providing our customers with the finest cosmetic and skincare products. If a product does not meet your expectations, you can follow the steps below to return it, and we will gladly refund your purchase (less shipping costs).
Please Note: Bonus or complimentary items are not eligible for refunds, though we welcome your feedback if you are unsatisfied with any product.
In the case of damaged items, please see the Damaged Items section below. For any questions about returns or exchanges, contact us at 905-960-2782 or through our Email Us page.
Complete the Invoice Form
Fill out the Return Section of your invoice (enclosed with your order). If the item was a gift, check the “Gift Return” box on the back of the invoice.
Pack the Item
Include the completed invoice form inside the return package with the item(s). Pack carefully to avoid damage and retain a copy of the invoice for your records.
Ship the Package
Affix the address label provided on the invoice. If unavailable, send returns to:
MYG Cosmetics
Customer Returns
8 Valleyanna Dr.
Toronto, Ontario M4N 1J8
Keep your shipping receipt and tracking information for reference. Please note that return shipping and handling fees are non-refundable.
Your return will be processed promptly upon arrival.
Why are there two transactions on my credit card during an exchange?
Exchanges are completed in two steps:
A credit is issued for the returned item(s).
A new order is processed for the exchanged item(s).
Two transactions may appear: a credit for the returned item(s) and a charge for the new item(s). Depending on your bank, it may take longer for the credit to post.
Upon delivery, inspect your shipment for damage. Minor wear to the carton is normal; however, if an item is damaged:
Contact us immediately at 905-960-2782.
Provide your order number, email, and phone number.
Retain the shipping box, packing materials, and damaged items for carrier inspection.
We will work with you to resolve the issue promptly and ensure your experience meets our high standards.
